Effective communication with customers is an important part of utility management. One of the best ways to build trust with your customers is to communicate in a transparent way. Rate increases are necessary to fund infrastructure improvements and maintain service quality. Sharing information about upcoming rate increases can be stressful, but it doesn’t need to … Read more
AE2S Nexus has begun mailing or hand delivering the 2025 edition of the annual Utility Rate Survey. We would like to thank the 240 participants this year. AE2S Nexus received responses from 131 systems serving populations 5,000 and greater, 61 systems serving populations less than 5,000, and 48 Regional Rural systems. Survey data was solicited … Read more
How do your rates compare? Find out by participating in the Annual Utility Rate Survey. Check your email inbox or mailbox for the questionnaire. The digital and print versions of the survey were sent to utilities in February. The deadline for participation has been extended to May 2, 2025. Each year, AE2S conducts a survey … Read more
How do your rates compare? Find out by participating in the Annual Utility Rate Survey. Check your email inbox or mailbox for the questionnaire. The digital and print versions of the survey were sent to utilities on February 3rd. The deadline for participation is March 21, 2025. Each year, AE2S conducts a survey of water, wastewater, … Read more
One of the most useful discussions that can be facilitated by the AE2S Annual Rate Survey is related to fixed versus variable rate components. In addition to providing a visual comparison of how a monthly bill for 6,000 gallons of water or wastewater service compares to similar systems in the region or a given state, … Read more
In addition to the complimentary AE2S Utility Rate Survey booklet participants receive, AE2S now offers an online dashboard to provide added value to those who complete the annual survey. To access the dashboard, log into the site at: ae2sratesurvey.com. Rate survey participants can either log in using an existing account or create a new account … Read more