A utility’s cost of service is defined as a system’s total cost of providing service to its customers. This generally includes operating expenses, maintenance expenses, debt service principal and interest payments, and adequate funding of systems. Appropriate funding of system renewal is often described as an annual investment in rate-funded capital, debt service principal, and … Read more
The American Rescue Plan Act (ARPA) was designed to provide financial relief to communities impacted by the COVID-19 pandemic. However, a significant portion of the allocated funds across the country remain unspent. The underutilization of ARPA funds presents challenges as communities strive to meet legislative requirements and deadlines while effectively promoting equitable development and recovery. … Read more
When it comes to communicating rate changes, 62% of respondents to the 2023 AE2S Utility Rate Survey said they utilize utility bills to announce upcoming adjustments. Rate increases are often necessary to fund infrastructure improvements and maintain service quality. However, the way they are communicated is crucial. Transparency is a cornerstone of effective communication with … Read more